Frequently Asked Questions

Need some help?

Learn everything about Equotix One and find answers to the most frequently asked questions here.


What is Equotix One?

Equotix One is an all-in-one & feature-packed inventory management software that allows businesses to better manage their inventory across multiple platforms.

Check out Equotix One's full list of features here.

Can I use Equotix One if my business is not based in Singapore?

Yes! We do not have any restrictions on where your business is based in.

Do you provide any support?

Yes! Our team is here to help you out with questions, feedback or issues you have with Equotix One.
Our customer support help desk is available here.

Do you provide phone support?

Yes! Phone support with a dedicated account manager is included as part of the Enterprise plan.
For all other plans, only email and helpdesk support is provided.

Is there a user guide available?

Yes, please refer to our online user guide here.

Do you have plans to add more integrations with other sales channels?

Yes! Our team is constantly working to improve Equotix One for our loyal customers, and that includes adding on more integrations with other sales channels and platforms.

For integration requests or general feedback, please reach out to us here.

Can your team help us with a custom integration?

Yes! Equotix One offers API access to our customers (not available for the Starter plan).
For custom integrations, reach out to your sales representative or reach out to us here.

What happens after the 14-day free trial has ended?

Our sales team will reach out to you after your free trial has ended to check if you wish to continue subscribing to Equotix One.

If you decide to proceed with subscribing to Equotix One, we will send out an invoice for billing and you can continue using the same account.

If you decide not to proceed with subscribing, we will simply delete your account, along with all your data, and nothing else will need to be done on your end.

Point of Sale

Can I use my own point of sale hardware with your software?

Our cloud point of sale software is optimised to work with our point of sale hardware, hence we would not recommend using your own hardware.

However, if it is not feasible for you to purchase our point of sale system, you can reach out to us here and we can try to work something out together!

Are there any transaction fees or commission rates?

Equotix does not charge for transaction fees or impose any commission rates on our customers for our point of sale software.

Is there a warranty for the point of sale system?

Yes, all point of sale systems come with a 6-months hardware warranty.

Do I need to be subscribed to Equotix One to use the point of sale system?

Yes, every purchase of our point of sale system comes with free 1-year subscription of Equotix One.

Payment & Pricing

What is the pricing like?

We offer different price plans starting at S$29/month depending on your business requirements and needs.
Check out our full list of price plans here.

Does signing up for free trial require my credit card?

Our 14-day free trial does not require credit card or any forms of upfront payment.

There is no binding contract, no commitment required, no hardselling involved, and no automatic billing after your free trial has ended.

Is there an additional discount when paying annually?

Yes! We offer a discount when you opt to pay annually instead of monthly.

What kind of payment methods do you accept?

We support payment of subscription fees with debit/credit cards through Stripe payment gateway.
For Singaporean customers, we support PayNow/Bank Transfer as well.

Are you able to accept other payment methods?

Please reach out to us here to enquire about the payment method that you wish to use.

Where can I find my invoice(s)?

We automatically send invoices to the email address specified during your sign up process with us.
Check your spam folder in case you haven't received any.

You can also login to your account here to view all past invoices.

Can I cancel my subscription at any time?

Yes, you can cancel it at any time. However, your subscription will remain valid until the end of your billing period.

Security & Privacy

Are my payments secure?

We neither have access to nor store your card details.
All card payments are performed through Stripe or Paypal.

Does Equotix sell or share my data with third parties?

Equotix does not sell your data, or share, modify, or transmit your data beyond what is required to provide the service.

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